Frequently Asked Questions
What is Voice Over IP?
Voice Over IP allows you to make and receive phone calls through your high-speed Internet connection using a standard touch-tone phone. Voice Over IP provides the same quality as a traditional phone service, but you receive more features and pay a lot less.
What do I need?
* High-speed or broadband internet service in your home
* A valid credit card
* VoIP™ phone adapter
How easy is it to connect?
3 clicks and you are good to go, click here to see how easy it is.
What is a router and do I need one?
A router will allow you to use both your VoIP™ service and to surf the web at the same time. If you don't have a router, you can get our V3 personal adapter from VoIP™ which has a router capabilities.
Does the person I am calling need to have your service too?
No, you can call anyone or any phone just like traditional phone service.
Are incoming calls free?
With VoIP™ incoming calls are always free.
Do I need to have my computer turned on to talk on the phone?
No. Your VoIP™ service works independently from your computer so your computer does not need to be turned on.
What types of telephones work with your service?
Any touch tone phone.
Can I keep my current phone number with VoIP™ service?
Yes,
Is there any cost anything to transfer my current number?
This is a free service provided by VoIP™.
Can I take my phone adapter with me when I travel?
Your line and V adapter is portable to any high-speed internet connection . Please check with countries laws and regulations for legality of using your V adapter outside the US and Canada.
How do I make and receive calls?
Just pick up the telephone and make calls just like calling from your current landline.
Do you offer 911 Dialing?
VoIP™ Service supports 911 dialing and E911 within our normal operating services. E911 is the service that automatically gives the Emergency Service your Service location Address. VoIP™ 911 service operates differently thantraditional 911. See www.myvoip.com/911 for details.
What taxes do you charge?
VoIP™ collects a 3% Federal Excise Tax on all service charges.
Can I Cancel Anytime?
Yes, you can cancel anytime. A $39.99 disconnection fee would apply per line.
What is Regulatory Recovery Fee?
Regulatory Recovery Fee is $5.99 per line. This is a fee that VoIP™ charges its customers to recover costs related to the Federal Universal Service Fund (USF), 911 and E-911 fees, as well as domestic and international fees and surcharges.
What is Online Billing Control?
Say goodbye to paper bills, writing checks, late fees, buying stamps! WithVoIP™ you can access your call details, account summary, and pay your bill online.
What are the start-up costs? How much will it cost monthly?
You will be charged the amount of the V-life plan you choose. There is no cost for the equipment. A $29.99 activation fee will apply.
How do you bill for services?
We offer you the most convenient online billing. Your credit card (Visa, MasterCard, or American Express) is charged automatically on a monthly basis. Your account will be activated upon sign up. Please remember that your billing cycle begins when you have received your V series personal phone adapter and service is available for use.
Let us help you!
Support@myvoip.com
Toll Free: 1-866-312-6288
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